Shipping & Returns

SHIPPING & DELIVERY TIME

Finland: 10€ shipping for orders under 100€, and free for orders of 100€ or more. It usually takes a 2-3 of days from the confirmation for the package to arrive.

Europe: 20€ shipping for orders under 200€, and free for orders of 200€ or more. Please count about a week from confirmation for the package to arrive.

Rest of the world: We don't officially ship right now outside of Europe, but if you really want we can make an exception :) Shipping rates will be depending on the order and delivery time will depend on how far you are. Please note that we are not responsible for your local customs fees and/or taxes.

RETURNS

Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase, so please include a copy of your receipt in the package.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@tikau.com and send your item to: Tikau Oy, Kroggårdintie 29, 10300 Karjaa, +358447177000.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail or bring your product to: Tikau Oy, Kroggårdintie 29, 10300 Karjaa, +358447177000.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.